Who we are
Our website address is: https://luvo.com.au/.
Luvo Pty Ltd is an Australian IT consultancy specialising in IT Recruitment and Software Testing services.
We are committed to ensuring that when handling your personal information, including how your personal information is captured, collected, used, disclosed, and stored, we do so in accordance with the Australian Privacy Principles under the Privacy Act 1988.
Collection of personal information
Luvo Pty Ltd may collect information about you such as your name, contact details, skills, qualifications, accreditations, and employment history. We may also collect other types of your personal information such as references, police checks, and employment objectives during our dealings with you, for example, if you are considered for a particular employment position. Where practical, the purpose for which we collect personal information and the consequences of not providing it will be made clear at the time of collection.
We may collect the information you gave us when:
(a) registering or subscribing to our services or requesting further services on any of our websites;
(b) you contact us to report a problem with our websites or make any inquiry or query or comment; and
(c) you apply online for a job via the Luvo Job Board or over the phone for a job opportunity advertised or represented to you by Luvo Pty Ltd, where you may need to provide (without limitation) information about your education, employment history, health, criminal history, and accreditations. Your application will constitute your express consent to our use of this information, including to access your application and to allow us to carry out any checks, such as reference checking and other related activities as may be required of us under applicable law as an employer.
(d) Luvo Pty Ltd may also collect information from public records and third parties.
Sensitive information is a special category of personal information under the Privacy Act 1988 (Cth). It is the information or an opinion about you, including racial or ethnic origin, political opinions, membership of a political association, religious beliefs or affiliations, philosophical beliefs, membership of a professional or trade association, membership of a trade union, sexual preferences or practices, criminal records, and health information.
As part of the services we provide, Luvo Pty Ltd may arrange health surveillance, drug and alcohol testing, medical testing, or police checks as required by our clients or legislation. If you are required to provide any of this sensitive information, we will seek your consent first, including your consent to disclose this information to our client where the client requests this.
Where Luvo Pty Ltd needs to collect use and disclose your sensitive information luvo will provide the purpose for the collection and it will only be disclosed with your consent.
Use and disclosure of personal information
We disclose your personal information to our clients and third-party suppliers in confidence and in accordance with the law for the purpose of providing our services to you, conducting our business, and communicating with you.
We will not use or disclose your personal information for other purposes without first seeking your consent unless authorised or required by law. Generally, we will use and disclose your personal information for the following purposes:
(a) to provide our services to you;
(b) to maintain our business relationship, whether you are a user of our website, a client or a candidate;
(c) to enable you to submit your CV generally, to apply for specific jobs or to subscribe to our services (Job Alerts);
(d) to match your coded details with job vacancies, to assist us in finding a position that is most suitable for you and to send your personal information to clients in order to apply for jobs;
(e) to provide clients with information about you during an assignment or placement, including qualifications, licenses, checks (including sensitive information checks, where you have consented), migration status and other personal information you have provided to us;
(f) to contact any reference from details provided by you for the purpose of placing you with a client;
(g) to answer your inquiry;
(h) to direct-market products and services, advise you of news and industry updates, events, promotions and competitions, reports, and other information. Where we do so, you will be able to unsubscribe from such communications;
(i) to different parts of the Luvo Group to enable the development and marketing of other products and services and to improve our customer service and to make our services more valuable to you, including tailoring our website when you log on to make it relevant to you personally;
(j) to trusted third parties where we have retained them to provide services that you have requested, such as psychometric evaluations or skills tests, and who also provide services to us, such as professional advisers, IT consultants, mailing houses, and function co-ordinators. These third parties must comply with similar undertakings of privacy and confidentiality as Luvo Pty Ltd;
(k) if Luvo Pty Ltd merges with or is acquired by another business, we may share personal information with the new owners of the business and their advisers and if this happens, you will be sent notice of such an event;
(l) we may also release personal information to regulatory or law enforcement authorities if they require us to do so;
(m) to meet or comply with any legal, regulatory, or statutory requirements relating to our provision of products and services and to make disclosure under the requirements of any applicable law, legislation, rule, ruling, regulation, direction, court order, by-law, guideline, circular or code (collectively “laws”) applicable to us;
(n) for research, benchmarking, and statistical analysis; and
(o) we may also seek your consent to collect, hold, use, and disclose your personal information for any other purpose not listed above.
Privacy on our websites
Submitting your curriculum vitae (“CV”) and applying for jobs:
You may submit your CV to Luvo Pty Ltd via the website Jobs Board, either for general consideration by our recruitment consultants for positions as they arise or to apply for a specific advertised job. Once submitted, your CV will be sent directly to the relevant Luvo Talent recruitment consultant who will review your details and advise you whether you are to be accepted by us for registration on our central database. This database, including your personal information, can be accessed by any of our recruitment consultants working within Luvo Pty Ltd. If you are accepted onto our database, our recruitment consultants should then contact you to set up an interview in person. You can update your CV at any time, simply by following the same procedure to submit a new CV via our websites. Upon submitting your CV, you consent to the information contained therein being shared with our clients for the purpose of considering you for positions, placements, or assignments.
Aggregate information about website visitors:
We gather information and statistics about all visitors to our websites, including the most frequently accessed pages and most frequently used services. We only use such information in aggregate form (that is, the information does not identify any one individual). This information helps us determine the most beneficial parts of our websites and ways in which we can continually improve our online services to create a better overall experience for our users.
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help with spam detection.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
If you leave a comment on our site you may opt-in to saving your name, email address, and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Links and embedded content from other websites
Where we have links to websites outside Luvo Pty Ltd, we cannot ensure that your privacy will be protected in accordance with this policy. You should consult these other websites’ privacy policies as we have no control over them and are not responsible for any information that is submitted to or collected by these third parties.
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
Luvo Pty Ltd takes reasonable steps to keep personal information secure, accurate, and up to date. The Internet is not always a secure method of transmitting information. Accordingly, while we seek to protect your personal information by implementing digital security systems in various parts of our website, Luvo Pty Ltd cannot accept responsibility for the security of information you send to or receive from us over the Internet or for any unauthorised access or use of that information.
Who we share your data with
If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
At Luvo Pty Ltd we aim to acknowledge receipt as soon as possible and commit to resolve all complaints no later than 30 days. However, there may be instances where this is not possible due to the contents of the complaint. In such circumstances, we will respond to your complaint in a reasonable and practical time. You may wish to contact the Australian Information Commissioner (OAIC) if you are not satisfied with our response to your complaint.